Refund Policy
2026-11-10
If a digital product from Mahjong Hub is not right for you, you can get your money back. This page explains how.
7-day refund, no reason needed
You can ask for a full refund within 7 days of buying any digital product. You do not need to tell us why.
How to ask for a refund
Email [email protected] with the email address you used for the order and your Creem order number. Or use the link in your Creem order email to request the refund yourself.
Who handles the refund
Creem is the Merchant of Record for our orders, so Creem processes the refund. We will refund you to the original payment method. How long it takes to reach you depends on your bank or payment provider.
Exceptions
We may refuse a refund in clear cases of abuse, such as the same account buying and refunding again and again, or bulk purchases made to take content for free.
Help with a product
For any other question about a product, email [email protected]. We will reply within 2 business days.
Last updated 2026-11-10.